01Family Planning
Family input: age, routines, space, language environment, available time, and house rules.
Support: explore suitability, possible daily interaction, and questions to resolve before matching.
Boundary: general guidance, not educational, legal, immigration, or employment advice; no outcome guarantee.
02Family Consultation
Family input: lifestyle, values, communication, privacy, accommodation, and expectations.
Support: prepare a family-approved needs brief for later conversations.
Boundary: no pressure to decide quickly; we may suggest adjusting or pausing.
03Candidate Review & Matching
Factors: language ability, personality, interests, relevant experience, and shared-living expectations.
Support: compare confirmed information through human review and disclose outstanding items.
Boundary: no claim of completed criminal-record, reference, or credential checks; lawful eligibility is reviewed individually.
04Video Conversation
Topics: routines, rules, schedules, personal space, language use, activities, and questions.
Support: organize discussion points so both sides can assess the fit directly.
Boundary: one call does not replace eligibility review or guarantee long-term compatibility.
05Pre-arrival Support
Details: timing, accommodation, rules, routines, emergency contacts, and household responsibilities.
Support: recommend recording key terms in a form both sides can retain.
Boundary: arrival proceeds only after eligibility confirmation; no visa or fixed arrival-date guarantee.
06Ongoing Support
Check-ins: adjustment, schedules, communication, and household rules.
Support: turn differences into specific topics both sides can discuss.
Boundary: does not replace supervision, medical care, legal advice, employment management, or emergency response.